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MY DEDICATION, PASSIONS AND PROJECTS

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Currently, I focus on UX and Product Design study, mainly on the Web.

Understanding that it must be focused at all times to provide the best user interaction experience, my goal is to get studies by SEO strategies applying neuromarketing, without forgetting to take into account the phrase, form and photography used.

Since some time ago...

@kellysikkema

My most recent experience has been in Olascoaga, where I had the opportunity to create several Bot with the MessageBird platform.

Previously, I worked for the Mexican Startup, Pedidos Móvil, a Mobile Application. Here, I was able to take the project about to launch the application in PlayStore and develop skills in statistical analysis of the market for the cities of Cancun and Chiapas, planning and sales projection, study of the business model, product and SEO study's on their website.

In Pedidos Móvil, I was later able to provide support as Product Owner in supervision with the SCRUM Master for the team of developers with the JIRA tool.

I have also worked on other independent projects making improvements to their SOP services, creating graphic content and providing solutions to problems.

Since 2020 I have been working on my Personal Project Watoul, an Online Store Sponsor of sports equipment at affordable costs for artists/athletes.

And for 2022, I have started another Personal Project, Ameli.vart, where contemporary works are offered, as a sample of 12 years of artistic career in different areas.

My most outstanding experiences

Chief Marketing Manager

- Creation and business model, from the Business Core Application aspect
- Management and creation of content for RRSS
- Market analysis
- Web & Mobile Product Strategy and Definition
- Analysis and Test Environments
- Opportunity generation and application enhancements
- CX documentation supported by Confluence
- Distribution of tasks and follow-ups for the development team with internal applications
- Checking status of development assignments with marketing requests in JIRA environment

Creation of a Customer Service Operational Plan for the STEM Cordem Program

- Bot creation for Cordem 2022 event
- Routing and mapping of customer service channels
- Definition of customer service case tickets
- Support and management with a developer for the Telegram bot channel.
- Training of the team with different technologies for changes and administration.
- Development of business plans

Project Manager of Data Center and Cloud Solutions

- Execution of demos, execution of proofs of concept - POCs (Proof of Concept) for AWS Migrations
- Test to demonstrate the effectiveness of the service (Trial or Express Analysis) for customers (Premium, standard).
- Execution of all phases of the Saas service
- Guarantee renewal/extension of service for current accounts.
- Generate success stories.
- Support with the development of webinars and/or webcasts (programming and presentation).
- Assistance to customers in the execution of tools (Troubleshooting).
- Perform monthly budget analysis and estimation, as well as evaluate performance metrics and improve reporting metrics.
- Provide follow-up on agendas and success stories for client renewals.
- Definition of new onboarding and account formalization processes with HUP and rethink Journey in existing platform.

What have been my achievements?

As I have worked in several creative areas, my achievements have been in the increase of visits and business definitions, among them stand out:

  • I was able to increase the SEO of the pedidosmovil.com website to 7% in 4 months with basic meta description and keyword configurations.
  • I have worked in the quality area to improve the interfaces and logic of the Pedidos Móvíl application in terms of content.
  • I designed a business model in Pedidos Móvil for the different plans of the application considering transaction fees and profit opportunities.
  • Developed a Customer Service Bot for Olascoaga.mx defining the entire operation process of the foundation.
  • Developed Local Web Positioning strategies for the personal brand Dr. Carlos Morales with a 35% increase in visits.

View my CV

CURRÍCULUM VITAE

Where I want to go...

Currently I want to work on long-term projects, where I can continue to add studies and specialized experiences in UX/UI Product Design and specify the scaling of the implementations. While still making a difference through innovation, creativity and clarity.

And all this, without leaving aside my artistic career and to contribute to the Orange Economy.

Johameli Muñoz

Product Analyst Engineer & Artist

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